Frequently Asked
Questions

KYC (Know Your Customer) verification is required before you can process your first withdrawal on 1xbey. You will need to submit a clear photo or scan of a valid Philippine government-issued ID. Accepted IDs include:

• Philippine Passport
• SSS / UMID Card
• PhilHealth ID
• Driver's License
• Voter's ID
• Philippine National ID (PhilSys)

Your ID must clearly show your full name, date of birth, and photo. KYC documents are reviewed within 24 hours on business days. This process is required by law and helps protect your account from unauthorized access.

No worries — password resets on 1xbey are simple. On the login page, click the "Forgot Password" link below the login form. Enter the mobile number or email address associated with your account, and you will receive a one-time password reset link or code. Follow the instructions to set a new password. If you do not receive the reset message within a few minutes, check your spam folder or contact our 24/7 live chat support team for assistance.

No. Each player is permitted to hold only one active 1xbey account. Creating multiple accounts — whether using different email addresses, mobile numbers, or payment methods — is a violation of the 1xbey Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with forfeiture of any balances. If you believe a duplicate account was created in error, please contact our support team immediately to resolve the issue.

You can update certain account details — such as your contact number or email address — through your account settings after logging in. For changes to your registered name or date of birth, you will need to contact the 1xbey support team via live chat and provide supporting documentation, as these fields are tied to your KYC verification. All changes are subject to review to ensure account security and regulatory compliance.

If you wish to permanently close your 1xbey account, please contact our support team via live chat. Before closure, any remaining balance will be processed for withdrawal to your registered payment method, subject to standard KYC verification. If you are closing your account due to gambling concerns, we strongly recommend activating our self-exclusion tool instead — it provides immediate protection while keeping your account and balance secure. Visit our Responsible Gaming page to learn more.

1xbey supports a wide range of payment methods popular with Filipino players:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank

All transactions are processed in Philippine Peso (₱). GCash and PayMaya deposits are typically the fastest, with funds appearing in your 1xbey account almost instantly. Bank transfers may take slightly longer depending on your bank's processing times.

The minimum deposit on 1xbey varies by payment method, but is generally set at a low threshold to make the platform accessible to all Filipino players. GCash and PayMaya deposits start from as little as ₱50, while bank transfer minimums may be slightly higher. Check the deposit page within your account for the current minimums applicable to each payment method.

GCash and PayMaya deposits are processed in real time — your 1xbey balance is updated almost instantly after a successful transaction. BPI, BDO, and Metrobank online banking transfers are typically credited within 5 to 30 minutes during business hours. If your deposit has not reflected after 60 minutes, please contact our 24/7 support team with your transaction reference number and we will investigate right away.

1xbey does not charge any platform fees for deposits. However, your payment provider (GCash, PayMaya, or your bank) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule. Any fees charged by third-party payment providers are outside 1xbey's control.

Yes — and we actively encourage all players to do so. 1xbey's responsible gaming tools allow you to set daily, weekly, or monthly deposit limits directly from your account settings. Once your limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling-off period. Learn more on our Responsible Gaming page.

To withdraw your winnings, log in to your 1xbey account and navigate to the Cashier or Withdrawal section. Select your preferred withdrawal method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount you wish to withdraw, and confirm the request. Make sure your KYC verification is complete before submitting your first withdrawal — unverified accounts cannot process cashouts. Withdrawals are processed to the same payment method used for your most recent deposit where possible.

1xbey processes withdrawal requests as quickly as possible. GCash and PayMaya withdrawals are typically completed within 1 to 3 hours after approval. Bank transfers to BPI, BDO, and Metrobank may take 1 to 3 business days depending on the receiving bank's processing schedule. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. You will receive a notification once your withdrawal has been processed.

Yes, withdrawal limits apply on 1xbey. The minimum withdrawal amount is generally ₱100 for e-wallet methods. Maximum daily withdrawal limits vary by account verification level and payment method. Fully KYC-verified accounts enjoy higher withdrawal limits. For the most current limits applicable to your account, check the withdrawal section in your account settings or contact our support team.

Withdrawals may be delayed for several reasons:

• Your KYC verification is incomplete or pending review
• Active bonus wagering requirements have not yet been met
• The withdrawal was submitted outside of standard processing hours
• Additional security verification is required for large amounts

If your withdrawal has been pending for more than 24 hours without explanation, please contact our support team via live chat with your withdrawal reference number.

Withdrawal requests that are still in "Pending" status may be cancelled from within your account's transaction history. Once a withdrawal has moved to "Processing" or "Approved" status, it can no longer be cancelled. If you need to cancel an in-progress withdrawal urgently, contact our support team immediately — we will do our best to assist, but cancellation cannot be guaranteed once processing has begun.

1xbey offers a diverse library of games to suit every type of player:

• Slots — hundreds of titles from leading providers, including classic reels and modern video slots with bonus features
• Live Casino — real-time games with live dealers including baccarat, roulette, blackjack, and game shows
• Bingo — Filipino-favorite bingo rooms with multiple card options and chat features
• Fierce Fishing — action-packed fishing arcade games with multiplier prizes
• MT Live — premium live gaming experiences with high-stakes tables

New games are added regularly, so there is always something fresh to try on 1xbey.

Yes — 1xbey is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser, with no app download required. Simply visit 1xbey.app on your phone's browser and log in to access the full game library. The mobile interface is designed for touch screens, with fast loading times even on standard mobile data connections common across Metro Manila, Cebu, Davao, and other parts of the Philippines.

Yes. All games on 1xbey use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or round. Our game providers are subject to independent audits and testing by recognized gaming certification bodies. Live casino games are streamed in real time from professional studios with trained dealers, providing full transparency. 1xbey is committed to offering a fair gaming environment for all Filipino players.

If a game freezes or you experience a disconnection during a session, try refreshing your browser or closing and reopening the game. Most games on 1xbey have a session recovery feature — if a round was in progress when the disconnection occurred, the game will resume from where it left off when you reconnect. If you believe a bet was placed but the result was not recorded correctly, contact our support team with the game name, approximate time, and your account details for investigation.

Selected slot titles on 1xbey offer a demo or free play mode that allows you to try the game mechanics without wagering real money. Demo mode is a great way to familiarize yourself with a new game before committing real ₱. Note that live casino games, bingo rooms, and fishing games require a real-money wager and do not have a demo mode. Check individual game pages for demo availability.

1xbey offers a generous welcome bonus for new Filipino players upon their first deposit. The exact bonus amount and structure may vary — check the promotions section of your account after registering for the latest welcome offer. All welcome bonuses are subject to wagering requirements before winnings can be withdrawn. Make sure to read the full bonus terms before opting in.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before the bonus funds — and any winnings derived from them — can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward meeting wagering requirements — slots typically contribute 100%, while live casino games may contribute less.

To claim a promotion, log in to your 1xbey account and visit the Promotions section. Some bonuses are automatically credited upon qualifying deposit; others require you to enter a bonus code during the deposit process. If a bonus code is required, enter it exactly as provided in the promotion details — codes are case-sensitive. If you experience any issues claiming a promotion, contact our support team before making your deposit, as bonuses generally cannot be applied retroactively.

No — bonus funds cannot be withdrawn directly. They must first be converted to real cash by meeting the applicable wagering requirements. Your account balance will typically show your real cash balance and bonus balance separately. Only your real cash balance is available for withdrawal. Once wagering requirements are fully met, the bonus converts to real cash and becomes withdrawable. Check the bonus terms for the specific wagering requirement and expiry date of each promotion.

Yes — 1xbey regularly runs promotions for existing players, including reload bonuses, cashback offers, free spins on selected slots, and special event promotions tied to major Filipino holidays and sporting events like PBA playoffs, NBA Finals, and boxing matches. Check the Promotions page in your account regularly or opt in to 1xbey's notification system to stay updated on the latest offers available to you.

1xbey provides a comprehensive set of free responsible gaming tools available to all players:

• Deposit limits — daily, weekly, or monthly caps on how much you can deposit
• Loss limits — automatic pause when your loss threshold is reached
• Session time reminders — notifications after a set play duration
• Cooling-off periods — temporary account pause of 24 hours to 30 days
• Self-exclusion — minimum 6-month or permanent account exclusion
• Reality check — periodic pop-ups showing your session activity

All tools are accessible from your account settings. Visit our Responsible Gaming page for full details.

To activate self-exclusion, log in to your account, go to Account Settings, and select the Responsible Gaming tab. Choose "Self-Exclusion" and select your preferred exclusion period — minimum 6 months or permanent. Self-exclusion takes effect immediately and cannot be reversed during the exclusion period. If you need urgent assistance activating self-exclusion, contact our 24/7 live chat support team and we will process it for you right away — walang tanong, walang judgment.

The minimum age to register and play on 1xbey is 21 years old. This is a strict requirement under Philippine gaming regulations overseen by PAGCOR. Age verification is conducted during the KYC process, and any account found to belong to a person under 21 will be immediately suspended. 1xbey has a zero-tolerance policy for underage gambling. If you are a parent or guardian concerned about a minor accessing gambling platforms, we recommend using parental control software to restrict access.

If you or someone you know is struggling with problem gambling, please reach out for help. 1xbey's support team is available 24/7 via live chat and can assist you in activating self-exclusion or cooling-off tools immediately. For professional counseling and support resources in the Philippines, PAGCOR operates responsible gaming programs that provide guidance and referrals to qualified counselors. You can also speak to a trusted family member, friend, or mental health professional. Remember — asking for help is a sign of strength, not weakness. Visit our Responsible Gaming page for more information and resources.